Privacy Policy

Last Updated: September 2, 2025

At Pembroke Restoration and Design (“we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (the “Site”), interact with us online, or work with us directly. By using the Site, you agree to the terms described here.

Information We Collect

When you visit the Site, place an inquiry, or interact with us, we may collect the following types of information:

  • Personal Information you provide (such as your name, email address, phone number, mailing address, or project details) when you fill out forms, request information, or contact us directly.

  • Transactional Information related to payments for services, if applicable.

  • Technical Information such as IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools.

  • Communications including emails or messages you send to us.

We do not knowingly collect information from children under 13.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide design, restoration, and related services.

  • Process payments and manage project-related communication.

  • Improve and maintain the Site, including analyzing how visitors use it.

  • Send occasional updates, newsletters, or marketing communications (you may opt out at any time).

  • Protect against fraud, misuse, or security threats.

Sharing Your Information

We do not sell or rent your personal information. We may share information only in limited circumstances:

  • With trusted service providers (such as payment processors, hosting platforms, or contractors) who assist us in operating the Site or delivering services.

  • If required by law, regulation, or legal process.

  • In connection with a business transfer (such as a merger or acquisition).

Cookies and Analytics

The Site may use cookies or similar technologies to enhance user experience and gather usage data. These tools help us understand visitor behavior and improve the Site. You can disable cookies through your browser settings, though some features of the Site may not function properly.

Third-Party Links

The Site may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no system can be guaranteed 100% secure, we are committed to maintaining strong safeguards to protect your information.

Squarespace Hosting

The Site is hosted on Squarespace. Squarespace provides us with the online platform that allows us to share information about our services. Your data may be stored through Squarespace’s data storage, databases, and general applications, and is subject to Squarespace’s own security and privacy practices.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including the right to:

  • Access, update, or correct your information.

  • Request deletion of your personal data.

  • Opt out of receiving marketing communications.

To exercise these rights, please contact us directly using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.